Healthcare providers now adopt personalized value-based care, which requires delivering appropriate care through suitable channels at suitable times. Salesforce Health Cloud, built on the Salesforce platform, enables this transformation by uniting clinical data and automating care workflows and patient engagement across digital channels.
United Techno assists organizations in implementing Salesforce Health Cloud through its expertise in architecture and compliance, and integration capabilities, which transform complicated healthcare requirements into scalable digital solutions.
What Is Salesforce Health Cloud?
Salesforce Health Cloud is a cloud-based patient relationship management platform built on Salesforce’s core architecture (Lightning Platform) and extended via industry-specific data models, FHIR-compliant APIs, and Einstein AI for healthcare.
From a technical standpoint, it includes:
- Health Cloud Data Model: Prebuilt objects like CarePlan, Condition, CareTeamMember, and Goal allow healthcare organizations to manage care plans, track progress, and coordinate roles across clinical and non-clinical staff.
- Person Accounts: Used to model patients (as both Account and Contact) to support HIPAA-compliant record keeping.
- Clinical Data Integration Layer: Allows ingestion of data from EHRs, HIEs, and third-party systems using FHIR, HL7, Mirth Connect, and Salesforce MuleSoft.
- OmniStudio (formerly Vlocity): Enables creation of guided workflows for patient intake, triage, and referrals without heavy coding.
- Einstein Analytics / CRM Analytics for Health Cloud: Provides predictive insights into patient risk, readmission probability, and care plan effectiveness.
Key Benefits of Health Cloud Implementation
1. Unified Data Model & API-First Design:
Salesforce Health Cloud’s modular, extensible data model supports both structured and unstructured data. Developers and integration partners can leverage the Health Cloud APIs, Bulk APIs, and External Services for rapid data movement and real-time integration.
2. Patient Engagement:
Through Salesforce Digital Engagement, Health Cloud supports SMS, WhatsApp, email, and web chat, all tied into the Service Console via Omni-Channel routing. Admins can configure message routing logic, priority queues, and skills-based assignment.
3. Security & Compliance:
Salesforce Health Cloud supports:
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- HIPAA-compliant BAA (Business Associate Agreement)
- Field-level and object-level security (FLS/OLS)
- Shield Platform Encryption for PHI/PII
- Event Monitoring & Audit Trails for usage logging and compliance audits
4. Smart Workflows with Flows and OmniStudio:
Low-code tools like Salesforce Flows and OmniScripts allow process automation such as:
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- Auto-generating care plans based on diagnosis
- Assigning care tasks based on condition severity
- Sending reminders via SMS/email for medication adherence
5. Scalable Architecture for Payers and Providers:
Whether serving thousands or millions of patients, Salesforce’s multitenant cloud and Heroku + MuleSoft hybrid integration patterns allow horizontal scaling, batch processing of clinical records, and custom patient-facing portals or apps.
How United Techno Enables Your Health Cloud Success
United Techno goes beyond out-of-the-box configuration. We build a robust, integrated, and secure Health Cloud ecosystem tailored to your unique needs.
Our Technical Implementation Services Include:
- Data Mapping & Integration:
- Mapping EHR fields (e.g, Epic, Cerner) to Health Cloud custom and standard objects
- Designing data pipelines via MuleSoft, HL7 engines, or custom REST APIs
- Custom App Development:
- Lightning Web Components (LWCs) for provider dashboards or patient views
- Apex Triggers for automating patient flagging (e.g, high-risk conditions)
- Security Architecture:
- Role-based access using Permission Sets, Sharing Rules, and Health Cloud Personas
- Implementing Salesforce Shield for audit-ready compliance
- Deployment Automation:
- CI/CD pipeline setup using Salesforce DX, Git, Copado, or Gearset
- Sandbox seeding with anonymized clinical datasets for UAT and training
- FHIR & Interoperability:
- Enabling FHIR API endpoints for interoperability with HIEs and patient apps
- Using External Objects for real-time patient lab result display
Real-World Impact
- Provider Network Coordination: A United Techno client used Health Cloud to integrate provider scheduling systems via API, reducing referral turnaround time by 50%.
- Chronic Care Management: We deployed automated Flows and OmniStudio Dataraptors to track diabetic patient vitals and assign care tasks based on thresholds.
- Payer Enrollment Automation: Built custom LWC components for real-time eligibility checks using integrated payer APIs.
Salesforce Health Cloud is transforming modern healthcare, but only when implemented thoughtfully and securely. With United Techno as your implementation partner, you gain a strategic ally with deep technical and industry expertise to ensure a smooth, scalable, and impactful rollout.
Let’s discuss your Salesforce Health Cloud journey. Contact our experts for a technical discovery session and solution blueprint tailored to your goals.
