Salesforce Health Cloud is a powerful platform for patient engagement and care coordination, but the true impact is realized when expert implementation partners like United Techno tailor the solution to the unique needs of healthcare organizations. Here’s how United Techno’s technical approach delivers seamless integration, compliance, and measurable outcomes for providers.
United Techno’s Technical Implementation Approach
Strategic Assessment and Architecture Design
- United Techno begins with a deep dive assessment of the client’s existing systems, workflows, and pain points, ranging from fragmented patient records to siloed communication channels.
- Architects map out integration points between EHRs, billing, telehealth, and third-party applications, ensuring the Health Cloud data model will support all clinical and operational requirements.
Robust Data Integration and Migration
- Using Salesforce APIs, middleware, and custom ETL processes, United Techno orchestrates the secure migration of patient data from legacy systems into Health Cloud.
- HL7 and FHIR connectors are leveraged for real-time, standards-based data exchange with EHRs and labs, ensuring up-to-date patient information is always available to care teams.
- The team configures Salesforce’s “Contacts to Multiple Accounts” feature to support complex patient-provider relationships and shared contacts, which is essential for multi-disciplinary care coordination.
Customization and Workflow Automation
- United Techno tailors Health Cloud console components and Lightning pages, creating custom objects and fields to capture organization-specific data, such as social determinants of health or chronic care management metrics.
- Automated workflows and process builders are implemented for appointment reminders, consent management, and referral tracking, streamlining administrative tasks and reducing manual errors.
AI-Driven Insights for Proactive Care
- With Salesforce Einstein AI, Health Cloud analyzes patient data to identify at-risk individuals and trigger timely interventions.
For example:
- Heart Rhythm uses Health Cloud’s AI to flag patients at high risk for chronic diseases, enabling early outreach and preventive care.
- Georgia Sky employs AI-powered chatbots to provide personalized support and care recommendations around the clock.
Security, Compliance, and Access Control
- The implementation includes robust role-based access controls, field-level security, and audit trails to ensure HIPAA and HITRUST compliance.
- Data encryption at rest and in transit is enforced using Salesforce Shield and platform encryption features.
Integration of Telehealth and Remote Monitoring
- United Techno integrates telehealth solutions and remote patient monitoring devices, enabling care teams to track vitals and intervene proactively.
- Data from wearables and IoT devices is ingested and mapped to Health Cloud’s unified patient record, supporting real-time care interventions and AI-driven risk stratification.
Training, Change Management, and Support
- The team delivers comprehensive user training and change management, ensuring clinicians, administrators, and IT staff can fully leverage the new platform.
- Ongoing support and optimization ensure the solution evolves with regulatory changes and organizational growth1.
Real-World Impact: Notable Examples
Heart Rhythm: Uses Health Cloud and AI to analyze EHR data, identifying high-risk patients for early intervention and better outcomes.
Georgia Sky: Automates administrative workflows and uses Health Cloud along with digital engagement for personalized care plans and improved patient engagement.
Enhanced Patient Engagement: Providers can now communicate with patients across multiple channels, deliver personalized content, and automate follow-ups, improving satisfaction and adherence12.
Streamlined Care Coordination: Multidisciplinary teams collaborate through a single platform, with real-time access to unified patient data, care plans, and task lists.
Operational Efficiency: Automated workflows and data integration reduce administrative burden, minimize errors, and accelerate billing and claims processing.
In summary:
United Techno brings deep technical expertise in implementing Salesforce Health Cloud, helping healthcare providers achieve seamless data integration, strong security, and scalable patient engagement. From designing the architecture and migrating data to automating workflows and ensuring compliance, our tailored approach empowers organizations to fully leverage Health Cloud for delivering transformative, patient-centered care.
Ready to transform patient care with Salesforce Health Cloud Implementation? Partner with United Techno for a seamless, compliant, and scalable Salesforce solutions. Contact us today!
