Salesforce Health Cloud Implementation Service : Building Connected, Patient Centric Care Journeys

Every engagement begins with a deep-dive assessment of existing systems, workflows, and pain points, from fragmented patient records to siloed communication channels.

Our architects design a future-ready data model for Salesforce Health Cloud that maps integration points between EHRs (Epic, Cerner), billing, telehealth, and other third-party applications. The architecture ensures scalability while maintaining clinical and operational compliance.

We orchestrate secure migration of patient and member data using Salesforce APIs, middleware (Boomi, MuleSoft), and custom ETL tools.

• FHIR and HL7 connectors enable standards-based, real-time data exchange between Health Cloud, EHRs, and labs.
• Salesforce’s Contacts to Multiple Accounts model is configured for complex patient–provider relationships, essential for multidisciplinary coordination.
• Our Data Loader utilities (built in .NET and Java) accelerate ingestion from SFTP to SFDC for high-volume migrations.

We tailor Health Cloud consoles, Lightning pages, and components for the unique needs of healthcare organizations.

Custom objects and fields are created to track social determinants, chronic care metrics, or population health indicators.

We automate appointment reminders, consent management, referral workflows, and intake approvals through Flow, Process Builder, and Apex triggers, reducing manual effort and administrative delays.

Using Salesforce Einstein AI, Health Cloud identifies at-risk patients, predicts care gaps, and recommends next-best actions.

Here are a few instances of how some of our clients benefitted from Health Cloud’s AI capabilities.

• A leading cardiac care provider uses Health Cloud’s AI capabilities to flag patients at high risk for chronic conditions, enabling timely outreach and preventive interventions.
• A regional healthcare network leverages AI-powered chatbots for continuous patient engagement, personalized recommendations, and round-the-clock virtual support.

These insights drive better outcomes and more personalized interventions at scale.

Our implementations are built to meet HIPAA, HITRUST, and regional compliance standards.

We implement role-based access controls, field-level security, and audit trails to safeguard patient data.

Salesforce Shield and Platform Encryption

protect sensitive records both at rest and in transit, ensuring every workflow meets healthcare-grade security benchmarks.

United Techno integrates telehealth systems and remote monitoring devices into Health Cloud for continuous care visibility.

Data from IoT wearables (heart rate, glucose monitors, etc.) flows into the unified patient record, enabling proactive interventions and AI-driven risk stratification.

Our delivery doesn’t stop at go-live. We drive adoption through role-based training, change enablement programs, and managed services to ensure the solution grows with regulatory and operational changes.